Terms and Conditions

These terms and conditions are a contract between you and DEEP Technologies L.L.C. ("we"), the company that operates Deep Learning: the deeplearning.support website and its phone and tablet apps ("Deep Learning" or "the platform"). By creating an account or using the platform, you accept these terms and the privacy notice. If you do not agree, do not use Deep Learning.

1. What Deep Learning is

It is a study platform. You upload your books, notes, and materials, and with the help of artificial intelligence, we prepare learning paths, review questions, practice exams, flashcards, and explanations for you. It also includes notebooks for your notes (with handwriting), question matches with other people, a points system, and, when available, Deeper, the study assistant.

2. Age and minors

You must be at least 13 years old, or the minimum age required by the law of your country if it is higher. If you are a minor, you need permission from your mother, father, or guardian to create an account and make purchases. By accepting these terms, the person representing you also accepts them. If you are a mother, father, or guardian and want us to delete a minor's account, contact us.

3. Your account

• You can create your account with your email or, where available, with "Sign in with Apple". The information you give us must be true.
• The account is personal: do not share it or sell it. You are responsible for protecting your password and for what is done with your account.
• If you believe someone accessed your account without permission, change your password and notify us immediately.
• You can delete your account whenever you want in Settings → Data and account. When you do so, we delete your content as explained in the privacy notice.

4. Artificial intelligence

• To create questions, explanations, corrections, and Deeper's answers, we use AI models from external providers (OpenAI, DeepSeek, Google Gemini, and Amazon Bedrock). What data they receive and what their terms say is in the privacy notice.
• AI can make mistakes. We review the information with your sources and with public databases, but we cannot guarantee that everything is accurate. Check it with your books and teachers, especially on health topics.
• Deep Learning is a study tool: it does not provide medical, legal, or professional advice and should not be used to diagnose, treat people, or make decisions about anyone's health.
• The grades from practice exams are indicative and have no official value.

5. Your content and copyright

• What you upload and write (books, notes, drawings, answers) remains yours.
• To provide you the service, you give us permission to store it, process it with AI, and show it to you within the platform. We use your content only for that: we do not sell it or use it to train AI models.
• Upload only materials you have the right to use for studying (for example, books you purchased or your own notes). Do not upload content to distribute it to other people without permission from the rights holder.
• If you share something (for example, the link to a quiz or the code for a game), anyone who has the link will be able to see it. You decide what you share.
• If you are a rights holder and believe that some content on Deep Learning infringes yours, write to us at team@deeplearning.support with the details of the work and where you saw it; we will review it and, if appropriate, remove it.

6. Permitted use

By using Deep Learning you agree not to:

• Use it for anything illegal, to harass or harm other people, or to post offensive, violent or sexual content. We do not tolerate inappropriate content or abusive people: in games you can report or block any player, we review reports within 24 hours, and we may remove the content and suspend the responsible account.
• Attempt to access other people's accounts or data, or parts of the platform that are not for you.
• Copy the platform, extract its content automatically, or bypass or alter its limits, payments or security systems.
• Resell access or use the platform's AI for purposes other than personal study.

7. Plans, limits and payments

• The Free plan has weekly limits on AI usage and books. The Premium plan expands them while it is active. The limits of each plan and their prices are shown in the platform store before paying.
• The Student plan is only for those who are studying. We may ask you to prove it and, if you do not meet the requirement, change your account to another plan starting the next period.
• Before each purchase you will see the total price and what it includes. On the web it is charged in Mexican pesos; in the app, in the currency indicated by the store for your country.
• On the web you pay with Mercado Pago (card, OXXO or other methods it offers). We do not store your card details: Mercado Pago handles them.
• In the app you pay with the app store account on your phone or tablet (on iPhone and iPad, your Apple account). Those purchases also follow the rules of that store.
• Subscriptions renew automatically at the end of each period, unless you cancel them beforehand. On the web they are canceled in Settings → Plan; those purchased in the app, in the settings of your store account (on iPhone and iPad: Settings → your name → Subscriptions; on Android: Google Play → Payments and subscriptions), at least 24 hours before the period ends.
• When you cancel, Premium remains active until the end of the period you already paid for.
• AI credit top-ups and extra books are one-time purchases: they are used in the account where they were purchased and do not renew.

8. Refunds

• If there was a charge by error, a duplicate charge, or you did not receive what you paid for, write to us at team@deeplearning.support with your account email and the receipt. We will review it and, if applicable, we will refund the money through the same payment method.
• Refunds for purchases made in the app are decided by the app store according to its own rules; you can request them from your store account.
• Nothing in the above limits the rights granted to you by the Ley Federal de Protección al Consumidor (Federal Consumer Protection Law).

9. Purchases and downloads from the App Store

• If you download the app from the Apple App Store, the Apple standard End User License Agreement also applies.
• These terms are between you and DEEP Technologies L.L.C., not with Apple. We, and not Apple, are responsible for the app, its content, its maintenance and its support, under the terms of this document.
• Apple and its subsidiaries may enforce these terms as they relate to the app downloaded from the App Store.

10. Points, rewards and streaks

Points, badges, streaks and rewards are a way to motivate you. They are not money, cannot be exchanged for money or transferred to another account, and we may adjust how they are earned if we detect errors or abuse.

11. Availability and changes to the platform

• We work to keep Deep Learning running at all times, but there may be pauses due to maintenance, failures or causes beyond our control.
• We may improve, change or remove features. If a change affects something you paid for, we will notify you in advance.
• We recommend that you save a copy of anything important. You can download your data in Settings → Data and account.

12. Account suspension

If someone violates these terms, we may limit or suspend their account. Except in serious cases or when required by law, we will first notify by email and explain the reason. If you believe it was an error, write to us.

13. Our intellectual property

The platform, its code, its design and the Deep Learning and DEEP Technologies trademarks belong to us or we have the right to use them. We grant you a personal, limited, non-exclusive and revocable permission to use the platform in accordance with these terms. That permission does not transfer any rights over them to you.

14. Liability

Deep Learning is offered as a study support tool. To the extent permitted by law, we are not responsible for grades, results on actual exams, decisions you make based on content generated by the AI, or for loss of content caused by failures beyond our control. Also to that extent, our total liability for any claim is limited to what you have paid us in the 12 months prior to the events. This does not limit your rights as a consumer or our liability when the law does not allow us to exclude it.

15. Privacy

How we protect your personal data, with whom we share it, and how to exercise your ARCO rights is explained in the privacy notice.

16. Changes to these terms

If we update these terms, we will change the date above. If the change is significant, we will notify you by email or within the platform before it takes effect. If you continue using Deep Learning after that date, you accept the new terms; if you do not agree, you may delete your account.

17. Applicable law and contact

These terms are governed by the laws of the Estados Unidos Mexicanos (United Mexican States). If you live in another country, you retain the rights that your country's consumer laws do not permit you to waive. If you have a complaint, please contact us first to resolve it; you may also go to the Procuraduría Federal del Consumidor (Profeco, Federal Consumer Protection Agency).

These terms may be read in several languages. The translations are provided as a courtesy: if there are any differences, the Spanish version prevails, unless the law of your country provides otherwise.

Contact: team@deeplearning.support